Every hospital, doctor's office, and health care service provider of any type requires medical collections to help them get the money that they have earned. Some patients are simply unable to pay the full amount due when they receive medical services. For these patients medical collection professionals become a vital person involved in resolving the bill.
Working With Patients And Insurance Healhtcare Companies
Under the current healthcare system medical collection specialists spend a large portion of their day working with the medical insurance companies. Those healthcare insurance companies have policies held by numerous patients. The medical medical billing process normally starts with the insurance provider. Once medical insurance has covered all that they are going to cover, it is the patients responsibility to pay the remainder.
Collecting From Patients
Patient medical collections can sometimes be challenging. Depending on a patients financial situation they may not have enough money to pay the medical bill all at once. In such a case, the medical collection agent has to do all that he or she can legally do to collect the balance.
Scouting Out Healthcare Employees
Not everyone is cut out to work in medical collections. When looking for a person who "fits" this type of role, personality and temperament match become vital. For this reason, working with a medical staffing agency to fill job openings can be a low risk solution. Primarily, it makes the process of finding such employees a lot easier and more streamlined.
by: T.M. Armstrong
Even though implementation of ICD-10 has been put off once again, everyone who works in medical billing knows that it's just a matter of time before it goes live. A knowledgeable healthcare support staff who understands how to bill patients properly is vital to a successful healthcare facility or medical practice.
Training staff in medical coding and medical billing according to ICD-10 standards is expensive. Also, consider the impact on electronic medical records. With all of these added expenses, it makes sense to turn to a medical staffing agency in Dallas who understands the type of staff you need.
Training for ICD-10 can be quite a long process, depending on the level of knowledge your current coding and billing staff has. It is absolutely essential to ensure that your medical support staff is able to code and bill with confidence.
When you rely on a medical staffing agency to provide you with properly trained healthcare support staff, you're actually making a wise investment in your practice. A medical staff with a complete understanding of the medical billing and medical coding changes associated with ICD-10 creates 2 advantages:
1. increased healthcare revenue
2. a decrease on the number of denied medical claims.
ICD-10 requires that you employ a staff of healthcare professionals with a comprehensive understanding of these new coding and billing procedures.
For more information, contact us today.
By: T.M. Armstrong
A medical headhunter has one job--connecting talented, caring individuals with the right medical company. In the health care industry, making the right connections couldn't be more important, still many companies hesitate when it comes to hiring a headhunter. So how can a placement service or headhunter help you? Will hiring a placement service help you find the best candidate for the job? Here are four reasons to consider making the call.
Headhunters make your job priority their priority. Sure, your HR crew is a talented group but do they have the time needed to plod through dozens, even hundreds of resumes? Will the medical hiring manager have the time to search for the talent you need? A healthcare staffing agency will make your priority their number one priority without the need to balance all the extra tasks of office management. No bogging down the back office with a hiring spree. It's a win-win!
Headhunters have plenty of resources. Since these placement teams are constantly assessing the medical field, they know where to look and with whom. Get ahead of the competition--get there first by having a home field advantage. Work with staffing agency who has access to the medical candidates your healthcare facility needs. You shouldn't have to jump through hoops to find the newest team member.
Specialized headhunters are familiar with the medical industry. Unlike generic placement staffing agencies and resume websites, headhunters in the medical industry understand the unique needs of this ever changing field. You won't have to decipher or interpret a preferred skills list to a headhunter. They get it!
You'll attract top talent with professional representation. A generic ad in the local newspaper may make the phone ring but is this the best way to attract the top talent? With a headhunter, you'll have professional representation at all times, even on a busy Friday. Headhunters always have their game face on!
by: T.M. Armstrong
The road to a medical job can be long and arduous. You have to write a suitable resume, send it out to companies looking for employees, and perhaps undergo a phone screening. A face-to-face interview is often the last step before you get the position. Avoid asking these questions to make it go smoothly.
How much am I getting?
This question assumes that you already have a job, which may show an arrogance that most healthcare employers don't want. It also reveals that you're focused more on money than on doing a good job. Wait for the interviewer to bring up the question of salary, which may not happen until they call you later and offer your the position.
When is my next promotion?
Your potential employer doesn't exist to provide you with services, which is what this query implies. You are being hired because you have skills, as yet unproven, that can benefit the company. A more subtle way to get the answer to the question is by asking your direct manager what you can do to improve your value to the healthcare facility. Agree to a plan, get feedback from your manager as to how well you are doing at 30, 60 and 90 days. After 90 days assuming you boss has acknowleged your improvement ask what advancement opportunities exist within the company.
Do you do background or drug tests?
If you ask this question, then an interviewer may fire back with “Why, do you have anything to hide?” Assume that the answer to both questions question is yes, especially from large companies which will have the resource to conduct extensive testing. If you have anything that may show you in a negative light during these investigations, take steps to mitigate or remove it before you apply for any job.
If you want to know more about interviewing or want a headhunter to find you the perfect position, please contact us.
by: T.M. Armstrong
You're used to thinking about your credit report as something that merchants look up before issuing you a credit card or banks examine before granting you a loan. The document contains a history of your financial transactions. However, many potential healthcare employers also look up this information because it can answer questions about you beyond your money habits.
How responsible are you?
In almost every medical job, you will need to juggle several tasks at the same time ranging from processing patient records to providing support services to other medical professionals. The way you manage multiple financial obligations, which is arguably important in your life, predicts how you organize and carry out concurrent job responsibilities.
Do you honor your commitments?
Even one late payment can answer that question with a “no,” especially if the job involves honoring patient confidentiality or insurance reporting rules. Major red flags include bankruptcies and foreclosures. While such problems may not automatically exclude you for an interview, you should be prepared to answer questions about them.
Where will your focus lie?
You may have no missed or late payments. But the number of charge cards or loans you have outstanding may make potential medical employers wonder if you're going to focus on your job or be worrying about your finances during work work hours, which may affect your job performance. One way around this is to consolidate your debt so you're making one larger monthly payment instead of several smaller ones.
Your best defense against this examination is to order a copy of your report from AnnualCreditReport.com. You're entitled to one freebie per year from each of the major credit bureaus: TransUnion, Experian, and Equifax. Check to make sure that all the information is correct. If you spot any errors, let the credit bureau know so they can correct it. You want to start this process many months before you look for a job to allow enough time to fix any problems.
If you want more help in finding a job, please contact us. We want to be your Dallas headhunter.
You can't get a medical job in Dallas without going for an interview. And you can't get an interview without submitting a resume. If you want this important document to act as your stepping stone, then avoid the following mistakes.
Spelling and Grammar Mistakes
If you're working as a medical collector, then a transposed digit can result in medical billing errors. If you're a pharmacy technician, handing out the wrong prescription can be life threatening. In both cases, attention to detail is key. Even one spelling or grammar mistake and your potential employer may assume that you're too careless for the position. Always run your resume through spelling and grammar checkers. Then have a third-party, such as a friend or teacher, look it. A fresh set of eyes can often spot mistakes that you're used to seeing as correct.
Leaving Out Important Keywords
Your resume will most likely end up in digital form, such as for a recruiting website or in a potential employer's database. Make sure it has keywords that make it easy to find for the type of employer you want. The easiest way to find these keywords is to read digital descriptions for the same job and other people's electronic resumes. Then make sure the words they use are in your resume. For example, if you're interested in medical collections, your keywords must include healthcare, billing, hospital, Medicare, Medicaid, and insurance, among others.
Being Too General
Nearly every working person is “good with computers,” “a self-starter,” and “works well with others.” Such general phrases are meaningless in your resume. Be specific with your details and include names and numbers to back up your assertions. Talk about how you increased successful collections by 20 percent for the entire year or that you're experienced with Medicare replacement HMOs. Healthcare employers like achievements that can improve their bottom line.
A good resume can bring you interviews from many interested employers. For more help with finding a medical job, please contact us.
by: T.M. Armstrong
Healthcare Revenue Cycle Management is the process that manages claims processing, payment and revenue generation.
Experts estimate that as much as Ninety percent (90%) of lost medical revenue is the result of ineffective medical claims management. A good Revenue Cycle Management system will:
1. Track the medical claim throughout the claim "life cycle".
2. Ensure medical payments are collected on time.
3. Have a well training medical billing & medical collections team.
4. Address any denied medical claims as soon as the issue arises.
Revenue Cycle Management incorporates using healthcare technology to track the progress of the medical claim at any point in the cycle. This ensures healthcare provider doing the billing can:
1. follow the medical claim billing and collection throughout the process.
2. address any issues which may cause medical payment to be delayed.
The primary goal of any solid Healthcare Revenue Cycle Management system should be to produce a steady stream of revenue back to the healthcare providers.
by: T.M. Armstrong
Congratulations on landing an interview for the medical collections position you've always wanted. You hopefully have time to practice your interview techniques with a helpful friend. You expect to answer questions about your resume, the insurance programs and procedures you work with, and your certifications. But you'll also get asked about unexpected things like the following, which have nothing to do with the facts you documented on your application.
How Many Hours a Week Do You Usually Work?
This seems to be a cut-and-dried question with an easy answer: 40 hours if you worked full-time or the part-time number of hours you already listed on the application. But the interviewer wants to know how devoted you are to getting your job done. It's fine to answer this with non-specific qualifiers, such as “usually longer hours” or “often more than I had to.” But follow that up immediately with what you did that added extra value to your work. Perhaps you ensured that the backups ran correctly or you were in charge of preparing training materials for new medical employees.
What Is Your Greatest Accomplishment So Far?
The interviewer doesn't want to know that you ran the local marathon, lost weight, or have kids. She's concerned about your past contributions to your healthcare employers. Talk about a work-related goal that you achieved and back it up with hard facts and numbers. For example, don't just say that you were the fastest worker at your office. State that you typically post over 200 transactions an hour. It's okay to discuss several accomplishments by starting your answer with something like “I have so many to pick from – here are a couple.”
What's Been Your Greatest Challenge?
Again, keep this work related. Do not use the question as an excuse to vent about dealing with an incompetent boss or having to struggle with an antiquated database system. Talk about a problem that your employer had and how you fixed it. For example, was there a particularly bad client that you ended up with because no one else wanted him? What strategies did you use with him? Were you so successful that he now asks only for you when he has concerns?
If you're competing against applicants with similar skills and experience, the way you answer these questions can tip the job offer in your favor. If you need more help in finding a medical collections job, please contact us. As your staffing agency in Dallas, we want to find the best employer for your skills.
The U.S. Consumer Financial Protection Bureau (CFPB) announced in December 2013 that it is preparing to update the rules that govern how debt collectors may communicate with borrowers. Their goal is to protect consumers because, according to the Bureau, debt collection “has become more of a problem since the recent recession.”
In fact, recent statistics from the Association of Credit and Collection Professionals suggest that about 75 million people had trouble paying off medical debt in 2012. Additionally, as many as 30 million people have at least one debt in collection. That could mean that the job description of today’s medical collector may be in for a change.
The reason for the change is to update the collection regulations to account for technological advances made since the law was first enacted. A restriction on how early or late a collector may call becomes complicated when someone moves to a new area code but retains an old phone number. One collection company was held in violation of the current law because they failed to include required disclosure statements when texting.
As a medical collector, it is important to keep abreast of changes to work methods, technology, as well as government regulations. To do that requires you to stay connected. Whether you take continuing education courses in your field, network with industry professionals via business associations or social media, or read about the latest news on debt collection laws and regulations, the only way to be good at your job is through continuous self-development.
Finding the right employment opportunity is important, if you’re the type of person striving to be the best at your job. If you’re looking for a medical collections position in the Dallas area, make sure you check out websites, blogs and Twitter.
by: T.M. Armstrong
Finding a medical collection specialist involves coming up with job requirements, interviewing candidates, choosing the right people and training them until they're productive. Given all this effort, a hiring manager will want the medical professionals they hire to stay with the company for a long time. These three management tips can help keep medical employees motivated:
Coach in Private, Praise in Public
The goal of employee coaching is to improve their performance and prevent mistakes. It's also an opportunity for the manager and employee to discuss better strategies. If a team member is berated publicly, they won't be thinking about the leaders wise words. Most likely everyone will also be thinking about how to avoid thier manager in the future.
To prevent this negativity, criticize and coach in private. Moreover, always congratulate individuals publicly.
Good Leaders Communicate to Thier Staff on a Regular Basis
It's not enough to set deadlines and demand the fulfillment of objectives. A strong leader must explain the reasons behind thier requests. Knowing why things are the way they are helps people feel like they are "in the know". It also allows them to decide what to do without consulting thier healthcare manager everytime an issue arrises.
Strong Leaders Know How to Delegate
One primary reason for hiring healthcare employees is so they can use their skills to multiply the company's productivity. The only way that can happen is if a manager delegates as many tasks as possible. Moreover, results from a team allow managers to concentrate on the job of leading and managing. Managers who refuse to delegate ultimately fail as leaders.