HEALTH CARE BUSINESS ANALYST
Industry: Healthcare Information Technology
Location: Irving, Texas
Direct Hire
Pay Rate: $50,000-$60,000
If Interested, Please Contact Alexandra Heinz at 972-733-3190 ext 106. Send Resumes To Alexandra@dgs-jobs.com
Job Purpose: The Health Care Business Analyst should lead the Strategic Vision for creating and keeping customers. Responsibilities included gathering, analyzing, and interpreting customer experience data. The ability to clearly summarize and report data to Management teams is a cornerstone of this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Leads ongoing assessment at the health plan level through customer reporting and analysis.
- Provide sales operations project management support to ensure appropriate customer focus in the broader pharmacy organization's strategies, priorities, initiatives and service performance.
- Serves as information resource to sales, marketing, account management, leadership, and broader pharmacy organization regarding sales growth and retention activity and ongoing operations.
- Provide direction on development and ongoing tracking of customer growth and retention goals at segment and individual level.
- Leads customer and membership segmentation analysis utilized for decision making. Analyze, develop, and provide direction for new pharmacy sales tracking and membership reports.
- Ownership of updating and maintaining existing customer book of business files via the CRM tool.
- Working on other ad-hoc projects as needed
- Strategic Vision
- Understands and communicates the Company's short and long-term customer value proposition to achieve the desired goals of Pharmacy Management.
- Strategic Thinking
- Implements effective pharmacy management unit mission, strategy and goals, which are aligned with and supportive of those of the Company and our customers.
- Networking, Collaboration and Consensus Building
- Uses internal networks to get things done; persuades others; gains the support and assistance of others who have a stake in the outcome; and proactively participates in Company and business unit initiatives.
- Demonstrates skill in organizing, leading, and inspiring individuals toward the pursuit of customer focus, goal attainment, and high customer satisfaction and service performance in a continually changing environment.
- Effectively expresses ideas and information in writing and orally to individuals or groups using careful listening, tact and candor, two-way communication, and a high impact communication style.
- Execute with discipline and urgency: Drive exceptional performance; deliver value to the customer; closely monitor execution; drive operational excellence; get directly involved when needed, actively manage financial performance; balance speed with analysis; ensure accountability for results.
- Drive change and innovation though continually seeking and implementing innovative solutions; create and support a culture that thrives on continuous change; inspire people to stretch beyond their comfort zone, take well-reasoned risk, challenge 'the way it has always been done, and change direction as required.
- Model and demand integrity and compliance.
- Proven ability to execute and drive improvements against stated goals.
Dynamic Global Staffing is an Equal Opportunity Employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, veteran status, national origin, citizenship, age or disability.